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Shipping & Returns


Shipping

  • All of our pieces are made to order and as our manufacturing process normally takes up to 10 working day, orders cannot ship before then.
  • Orders shipping to Australian addresses attract a $15 shipping charge and utilize Australia Post's Express Post service with "signature required". So if no one is home when the delivery is made the postman won't leave your order in your mailbox (as it might not be secure), you'll have to collect it from your local post office instead.
  • Orders shipping to overseas addresses attract varying shipping charges calculated during the checkout process using Australia Post's international rates. Also note that whoever receives your overseas order might also be liable for any import duties and taxes levied by the destination country.


Returns

  • Returns can only be accepted for manufacturing faults claimed within the warranty period.
  • Returns cannot be accepted for wear and tear, or damage of any kind including accidental or negligent.
  • Returns cannot be accepted for variations in size, colour or setting because all pieces are handcrafted and as such variations exist from piece to piece.


If you have any question about Shipping or Returns please use our Contact Us page.



Made with pride using Swarovski crystals